Frequently Asked Questions

Q. Do I have to pay VAT?
A. Yes. This is a requirement by law. Vat is charged at a rate of 5% for individuals and 17.5% for businesses. There are exceptions for vat exempt organisations.

Q. What type of Insurance do we have?
A. We have full Employers Liability, Public/Products Liability of a minimum of 5million pounds. Copies of our insurances are available upon request.

Q. What about customer care and after sales service?
A. We pride ourselves on our levels of customer service and after sales service. All of our employees adhere to our high customer service standards, at all times. Each of our teams is managed by either a supervisor or site manager (dependent on the size of the job). Should you have any questions or queries, please do not hesitate to approach any member of our team, whom will be more than willing to assist you.

All of our work comes complete with a full guarantee appropriate to the project.

Q. I have specific question/s which are not covered in your FAQ’s?
A. If we have not covered a question, in the above section, please do not hesitate to contact our office, where one of our Team will be more than happy to assist you with any query that you may have. Phone: 01624 619 863 Email us at

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